Shipping Policy

Where we ship from

All NKD Koala orders are packed and dispatched from Melbourne, Victoria, Australia.

Processing time

Orders are processed within 1 to 2 business days of payment. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Domestic shipping

We ship within Australia via Australia Post.

• Standard shipping: 3 to 7 business days, $9.95
• Express shipping: 1 to 3 business days, $14.95
• Free standard shipping on all orders over $75

Delivery timeframes are estimates provided by Australia Post and may vary for rural, regional and remote areas.

Order tracking

Once your order is dispatched, you will receive an email with your Australia Post tracking number. You can track your parcel at auspost.com.au or via the Australia Post app.

Delivery issues

If your parcel has not arrived within the estimated timeframe, please check your tracking number first. If there has been no movement for 5 or more business days, contact us at hello@nkdkoala.com.au and we will investigate with Australia Post on your behalf.

NKD Koala is not responsible for delays caused by Australia Post, customs, natural disasters or other circumstances outside our control.

Incorrect addresses

Please ensure your delivery address is correct before placing your order. If an incorrect address is provided and the parcel is returned to us, you will be charged the cost of re-delivery. If the parcel is lost due to an incorrect address, we are unable to offer a refund.

International shipping

We currently ship within Australia only. International shipping is coming soon. Join our newsletter to be notified when it becomes available.

Contact

For shipping enquiries, contact us at hello@nkdkoala.com.au.