Privacy Policy
Overview
NKD Koala PTY LTD (ABN 72 680 189 575 | ACN 680 189 575) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why we collect it, and how we use it.
What we collect
When you place an order or create an account we collect your name, email address, delivery address, phone number and payment information. Payment details are processed securely by Shopify Payments and are never stored on our servers. We also collect browsing data including pages visited, products viewed and time spent on site through cookies and analytics tools.
Why we collect it
- To process and fulfil your orders
- To send order confirmations and shipping updates
- To respond to your enquiries
- To send marketing emails if you have opted in
- To improve our website and product range
Third parties we share data with
We work with the following trusted third parties who may access your data to provide services on our behalf:
- Shopify: our ecommerce platform and payment processor
- Australia Post: order fulfilment and delivery
- Okendo: product reviews, including the email that asks you to review an order
- Klaviyo: email marketing (only if you have opted in)
- Google Analytics: website analytics (anonymised)
We do not sell your personal information to any third party, ever.
Cookies
Our website uses cookies to remember your preferences, keep items in your cart and understand how people use our site. You can disable cookies in your browser settings, however some features of our site may not function correctly without them.
Your rights
You have the right to access the personal information we hold about you, request corrections, or request deletion (subject to legal obligations). To exercise any of these rights, contact us at hello@nkdkoala.com.au.
Marketing emails
If you have opted in to marketing communications, you can unsubscribe at any time by clicking the Unsubscribe link in any email we send. We will not send marketing emails without your explicit consent.
Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption for all data transmission.
Contact us
If you have questions about this policy or wish to make a complaint, contact us at hello@nkdkoala.com.au. We will respond within 5 business days.